Managing Your Complaint

Most of our customers are happy with the service they receive from us, however sometimes we don’t get it right first time. We do take complaints very seriously and always apologise for mistakes or instances when customer service does not meet our high standards.

If you are not satisfied with any aspect of one of our services, please tell us. We would like the chance to put it right.

Contacting us

When you contact us, please provide us with as much information as possible.

In Writing

Write to: Complaints At Dominion Finance Limited. Floor 1 Capital House, 8 Pittman Court, Pittman Way, Preston, PR2 9ZG

By Telephone

Call us on: 01772 429811

Online

You can email us at: admin@dominionfinance.co.uk

Please note that sending information by email is not a secure method of transferring information and confidentiality cannot be guaranteed. We will only respond to your email by email if you specifically request us to do so.

How long it will take?

We aim to resolve most our complaints within 4 business days. We will send you a Summary Resolution Communication which will confirm this and also provide details of the Financial Ombudsman Service.

If we are unable to resolve your complaint within 4 business days, we will send you a letter to let you know and we will keep you regularly informed of our progress until your complaint is resolved.

What to do if we can’t reach an agreement?

The Financial Ombudsman Service is an independent organisation which helps to resolve complaints that customers and financial institutions haven’t been able to resolve themselves. If you are not satisfied with our response, or if we’ve been unable to resolve your complaint within eight weeks, you can refer the matter to them. You can contact them as follows;

In Writing

Write to: Floor 1 Capital House, 8 Pittman Court, Pittman Way, Preston, PR2 9ZG

In Writing

01772 429811

In Writing

complaint: admin@dominionfinance.co.uk

Further details can be found by visiting the Financial Ombudsman Service website at: www.financial-ombudsman.org.uk

Dominion Finance Limited is registered in England and Wales under number 02704712 and is Authorised and Regulated by the Financial Conduct Authority no. FRN717017.

Registered Office: Floor 1 Capital House, 8 Pittman Court, Pittman Way, Preston, PR2 9ZG.